FREE shipping on all UK orders

FAQs

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 3 - 7 business days of processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?
UK orders will be shipped via anyone of the following shipping partners:
  • Singapore Post
  • Correos
  • Posti-Finland
  • SPSR
  • DHL
  • Direct Link

Standard shipping is very secure. In fact, if you think that you may need to dispute the transaction, it is one of the recommended shipping options.

You should expect the products to arrive within a period of 15 to 40 days. This delivery time depends on your location. 

The shipping method has tracking. This allows you to keep track of your product after shipping is initiated.

The products are shipped in quality packaging.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe. You will receive an email with your tracking information.

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email hello@madforchristmas.com. All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at hello@madforchristmas.com. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 
Occasionally one of our products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge or issue a refund.

HOW DO I RETURN AN ITEM?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@madforchristmas.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For our refund and returns policy, please visit https://madforchristmas.com/policies/refund-policy
 

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

Email us at: hello@madforchristmas.com

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